How Feedback Is Given In Coaching And Psychological Intervention

How to differentiate between feedback given in coaching and negative criticism?


From a coaching perspective, it is feedback and not critical if we follow certain guidelines when giving an opinion about another person. It is feedback if the exchange is direct and interpersonal and is done with the intention of helping to learn and grow. Therefore, giving an opinion on how we perceive a person’s performance and impact to improve their development is not criticizing, it is giving feedback.

In addition, to go from criticism to feedback, the comment must be argued, clear, constructive, timely and must look to the future. For example, it would not be feedback to say: “Let’s see if your team gets the hang of it, that work doesn’t come out like that.” And it would be feedback to say: “Let’s talk about what may be happening in your team …”.

Feedback, development tool

Feedback helps drive strengths and identify and improve our weaknesses, allowing development. When it’s positive, it has a powerful impact on engagement. “The opinion of another about how we act pushes us, since it has a positive impact on our future actions, always helping us to improve”, explain the EEC coaches who teach this tool in their coaching training and in their company interventions.

Moreover, in the opinion of the experts, negative feedback does not exist. “Feedback is always positive because it always pushes forward.”

In this sense, sharing what we think about the performance of others is a responsibility. From EEC, they understand “the action of giving feedback as an obligation, since it is the only way we have to develop ourselves and give something to the other person that helps them grow”.

It is bi-directional

The feedback phenomenon goes in two directions. Do not lose sight that it is in your power to know how your own performance is perceived and the impact that you are generating. If you don’t do this, you will be the last person to know about your mistakes. “Feedback is asking others to lend us their eyes to see things that we are not seeing,” they clarify in EEC.

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4 keys not to screw up

The experts at the European School of Coaching define four aspects to be enchanted to give and receive feedback properly. The key is to understand the feedback as a gift.

1. Feedback is always an opinion about a fact

To give and receive feedback it is necessary to differentiate opinions and facts.

2. No need to keep valuable information

If we do not give feedback, we are left with something that can be used by another person to grow.

3. It is necessary to ask for feedback

If we don’t ask for feedback, we miss out on something that can help us grow.

4. You must appreciate the opportunity to obtain that information

Feedback is a privilege at our disposal as a tool to grow and make others grow.

Haters gonna hate

Finally, remember that criticism serves to criticize and feedback serves to improve. It is not the same to say you are doing something stupid as to say, “You are stupid.

“Feedback is not what the other person is, not even what the other person does, it is what happens to me with what the other person has done” ยท, conclude the trainers of the European School of Coaching. “Talking about feedback is putting the person first and is talking about vulnerability, connection, cooperation and the need not to insist on being right.”

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